Darlington Care Home - Enter & View Report 2018 (No.1)
Summary
We talked with residents, talked with family/friends and with staff about how they felt about living and working in a care home.
“Staff are fantastic in every way, the home could probably do
with a few more staff at times”
Findings
In addition to talking to residents and staff, we also observed the environment.
Some of our key observations included:
- Fresh flowers, calendar, activities on the wall, nice atmosphere, children from Bright Little Kids visiting, lovely to see interaction with residents. Clean and fresh.
• Décor a bit dated, atmosphere seemed nice as we walked through, and staff seemed friendly.
• Fab place, lovely atmosphere, very friendly, details of visit on reception.
• Nice atmosphere very welcoming details of our visit on the wall.
• Nice atmosphere décor a bit dated, notice board in back room out of date, clean friendly atmosphere.
• Residents seemed content with their surroundings and anything negative was generally related to sharing and would occur in any group setting, for example what to watch on the tv. Staff were committed to caring for the residents and treat everyone as an individual
Acknowledgments
The Healthwatch Darlington team of staff and volunteers would like to thank all residents, family, friends and staff for their time in completing the surveys and talking to us.
Downloads
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