Darlington Care Home - Enter & View Report 2018 (No.2)
The second report which follows a series of care home visits conducted by Healthwatch Darlington, to ascertain the quality of life and choices of care home residents across the Borough.
Summary
We continued with a series of visits across care home and continued to speak to residents, family/friends and staff working in the care homes.
“He is happy first and foremost but it
also takes the pressure off the family knowing he is happy and safe”
Findings
This second report has followed very much the same as the first report.
A summary of our key observations:
- Residents being very happy with the respective homes they live in and relatives feeling that their family member was looked after.
- Interaction between residents and staff was very kind and caring.
- Each of the homes were very welcoming, with the manager or senior member of staff greeting us and introducing us to the environment, staff, visitors and residents.
- The cleanliness of all the homes was very good although some décor was a bit dated.
- On entering we were pleased to see that all the homes were displaying our information of the visit.
- In the communal areas notice boards were up to date.
Next Steps
All the homes were very welcoming, open and honest during our visit and is very much appreciated. Our report will be shared with the Care Homes involved as well as the Care Quality Commission, Darlington Borough Council Commissioning Team and the public.
Downloads
Care Home Enter & View Report 2018 (No.2)
Please get in touch if you require this information in an alternative format or if you have any questions, we would love to hear from you.
