Healthwatch publishes joint report highlighting the scale and impacts of admin issues on patients and their families

Led by The King’s Fund, the study also highlighted that many people who had experienced at least one admin issue said they would be less likely to seek care in the future.

The news story was picked up by PA and ITV’s Good Morning Britain, and was subsequently featured across many print, online and broadcast outlets, including, the Independent, Guardian, Daily Mail, Pulse, Daily Telegraph, while our case study, Ed, was interviewed on Radio 4’s Today programme (at 50 mins into the programme): Radio 4 - Listen Live - BBC Sounds

Our news story is now on the website - Patients put off seeking care due to ‘dysfunctional’ NHS admin, warn patient groups and healthcare experts - and we will be sharing the findings on our social media channels, including BlueSky, today: Healthwatch England (@healthwatchengland.bsky.social) — Bluesky

Stakeholders including Royal College of GPs, Mencap, NHS England, Lib Dem, and DHSC have responded.

Lastly, our joint long read can be found here: Lost In The System: The Need For Better NHS Admin | The King's Fund