‘The Doctor will Zoom You Now - getting the most out of the virtual health and care experience'

News - 25 August 2020

This project was a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations.

The project was led in partnership with Traverse, National Voices and Healthwatch England and supported by Private Public Ltd (PPL). The study engaged 49 people over 10 days (June 22nd – July 1st 2020) using an online platform, with 20 additional one to one telephone interviews.

All participants had experienced a remote consultation during the lockdown period of the COVID-19 pandemic. Remote consultations took the form of telephone, video or text-based communication. Appointments were for GP, hospital outpatient, follow-up and mental health consultations.

The full report is available for you to download below which includes top tips for getting the most out of the virtual health and care experience for both patients, and health and care professionals.

#BecauseWeAllCare

Have you had an online/phone consultation with a GP, dentist, midwife, mental health crisis team etc, during the pandemic that you'd be willing to tell us about?

Please share your experiences in our short, confidential survey: https://www.surveymonkey.co.uk/r/HWDCovid

Downloads

The Dr will Zoom you now - Key Findings Report

You might also be interested in

Cholesterol campaign - get yours checked today!

A new campaign aims to encourage adults aged 40 or over, or those with a family history of high cholesterol, and have not had a cholesterol check before or in the past 5 years, to get a check by contacting their GP surgery.
News

Share Your Views of the North East Ambulance Service

While people think about the North East Ambulance Service (NEAS) as ambulances responding to 999 calls, nearly two-thirds of their work is answering calls to NHS111. From life-threatening emergencies to general health advice, NEAS plays a key role in the North East healthcare system.
News