Vascular Services Report 2019
Summary
Healthwatch in County Durham and Darlington were asked to facilitate the events and capture feedback, collate the responses to the patient survey in an independent report on behalf of County Durham and Darlington NHS Foundation Trust and City Hospitals Sunderland NHS Foundation Trust.
Findings
A summary of our key findings:
- 92% of our survey respondents knew enough about what they needed to do before their operation or procedure.
- 96% of our survey respondents felt they were provided with information about their condition completely or to some extent.
- Patient and family travel - The vast majority of patients told us in the survey they had travelled by car to hospital, it is unlikely this will change in the short-term. It’s important that patients have:
- Good information about travel options available to hospital
- Clear information provided about patient transport, including qualifying criteria and how to book
- Details about public transport and how to find information regarding to travel to their chosen surgery centre
- Maps for car parking and the cost that will be incurred
Next Steps
Since the work carried out by Healthwatch County Durham and Darlington reflected the views patients had about the current vascular surgery services, we would strongly recommend to the relevant NHS decision makers that the survey is reproduced and distributed in approximately 12 months’ time to patients who undergo surgery under the revised service provision. This will enable the NHS to evidence that the surgical provision they recommended has maintained the same or improved satisfaction levels.
Downloads
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